F.A.Q. - Jade Sterling Photography


FAQ


How do I book a session with you?
You should attempt to contact me at least one to two weeks before the date you would like the session to be held. Around the holidays, the quicker you reserve a date the better. The holidays are a very busy time of year :)
Weddings should be booked roughly 8 months ahead of time, though, if your special day is coming up, and you need a last minute photographer, don't hesitate to contact me. I will try my best to work with you. For newborn sessions, its best to try to take the photos within the first two-three weeks after birth, though I will ALWAYS try to make time for newborns.


How should I get in touch with you?
You can get in touch with me through a phone call, text, or email. We will try to find a date that works for both of us. Your session fee will be due at the time of booking.


Someone is sick, what do I do?
If someone gets sick, please try to call as soon as possible. 12 hours in advance would be wonderful for rescheduling. I do however understand that sometimes sicknesses can come on last minute, so I will try to be understanding. If you cancel and do not reschedule within a timely fashion, or do not show up for your session, your session fee will be forfeited.


So what is a timely fashion?
A timely fashion is within a weeks time. If the session cannot be rescheduled within that time due to my fault ( being overbooked, or otherwise unavailable) your session fee will not be forfeited, so long as a new session is made at our earliest convenience.


What do I wear?
If you are in a group, coordinate. That doesn't mean that you need to break out an entire family worth of matching outfits. What I mean is, if everyone else is dressing slightly casual, don't show up in a suit. :p If everyone else is wearing suits and dresses, maybe flip flops and board shorts are not the best option.
It depends entirely on what you want the pictures for, however, and will differ for each individuals needs.
If you have an individual style, and its appropriate for the style of photograph, then by all means, be YOU!
Get in touch with me, and we will brainstorm what might help make your pictures pop, based on what sort of setting and feel you want your pictures to have.


Should I bring anything?
you can bring anything you would like in include in your photo session. Props can definitely help to liven up any photo, and make them very uniquely you.


Where do we shoot?
We can pick any location you'd like. Your backyard, a park, near a stream, in your home. I also have a few places just in case you don't have one in mind. Traveling is complementary in the Wilkes-Barre Scranton area.


WEATHER

Its not sunny out…
That's ok. Overcast days are wonderful for taking photos! It helps to even out lighting, make colors POP, and reduces harsh shadows (like the ones you often see under peoples eyes) Cloudy days also help limit the amount of squinty faces in portraits ( which is always a plus.)


Tut Tut, Looks like rain…
Not to worry, we can reschedule for an upcoming date. Or we can get really creative with some puddles and rain boots, if that's your style :)


Severe Weather Warning
I really hope this one goes without saying, but if there is a severe weather warning, such as a tornado, hurricane or blizzard, we will reschedule the session. I'd much rather both of us stay safe :)


After Your Session
After your session has come to a close, I will spend a long time processing and perfecting your images. 7-10 days after your session I will email you a link that will take you to a private online gallery of your photos. You may share this gallery with friends and family by also sending them the link, along with the password you received in the email. I will also give you a call so you know the email is waiting for you.


Can other people see my pictures?
No. All pictures get uploaded into a unique private gallery that requires password protection to access. Other people can only see the photos if they have the link to the gallery, and the password. I only give the passwords out to you. You may send it to friends and family as you see fit.

But I can see some other galleries up on your site…
---This is true. In order for people to see the kind of work I do it is necessary for me to showcase some of it to the public. The galleries that are made visible are done so only with the strict written permission of the people being photographed. If you would like other people to be able to see your photos, it helps me to branch out to new clients, but I also respect your privacy. If you don't want your pictures to appear for everyone to see, no hard feelings. Promise. :)


How long will my gallery be available for?
Your gallery will be available for 30 days. After that, your gallery will expire. If you would like to order prints after the 30 day period, a $20 re-listing fee will be charged.


ON EDITING:

I have stray hairs, my face is too oily, my teeth are yellowed etc…
The joy of digital photography is the ability to have a certain level of manipulation to the image. Small flaws can be touched up, such as, minor facial imperfections, yellowed teeth, redness in the eyes, a small distraction in the corner of the image etc.
Please understand however that not all things can be photoshopped out of a picture, and I do not specialize in dramatic photo manipulation. (ex. I cannot make your grandma have Angelina Jolie's lips.)
I do smooth out skin tones and take away small blotches and the like before posting the pictures in your gallery.
Within reason though, if i have missed something, or you would like something slightly different, some additional retouching can be done at your request.


What's the difference between ordering prints from you, or through someone else?
All my prints are retouched, and the color and saturation are corrected.
The photos are printed on professional paper that has been tested for integrity. I can't guarantee what other photo labs will do with your prints, being that sometimes the lab will automatically preform color correction on images. This means your image may not come out the same color or contrast as the image looked on the cd you received from me. If you would like to get prints done elsewhere, that is completely ok. I will give you a list of places that preform high quality printing, so that your pictures look beautiful.


If you have any questions that I haven't answered here, please feel free to contact me.
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